Shipping Policy

1. Delivery Zones

We ship our products all over France as well as internationally.

2. Order Processing Times

• All orders are processed within 1 to 2 business days (excluding weekends and public holidays).
• Once the order has been shipped, you will receive an email with a tracking number to track your package in real time.

3. Delivery Times and Costs

Zone	Shipping Method	Estimated Times	Cost
Metropolitan France	Express	24 to 48 hours
Europe	Standard	3 to 8 business days
International	Standard	3 to 8 business days

Note: These times are estimates. Delays may occur due to customs, weather conditions, or other circumstances beyond our control.

4. Carriers Used

We work with Colissimo, Chronopost, DHL, and UPS to ensure fast and secure delivery.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking link. You can also track your package directly on our website.

6. Returns and Delivery Issues

• Incorrect Address: If an incorrect address is provided and the package is returned, re-shipping costs will be borne by the customer.
• Lost or Damaged Package: If your package is lost or damaged, contact us immediately at contact@fitgum.co with your order number.
• Returns: Consult our [Return and Refund Policy] to learn more.

7. Contact

If you have any questions about our shipping policy, please contact us:
Email: contact@fitgum.co
Address: 17 Rue Henri Becquerel lot B7, 93600, Aulnay-Sous-Bois, France
Phone: +1 (505) 300-1007